Wholesale buying group Sugro is expanding its WhatsApp retailer channel to include an eLoyalty Extra Compliance and Execution scheme, as well as introducing a WhatsApp member channel for wholesalers.
The firm already uses WhatsApp to send wholesale members’ customers deals and incentives from Sugro’s eLoyalty scheme. Now, using b2b.store’s WhatsApp Business API service, ProConnect, the group plans to ask retailers to capture evidence of compliance in WhatsApp by tapping ‘take photo’ and sending it to be approved.
Head of Commercial and Marketing Yulia Petitt said: “The eLoyalty Extra aims to boost compliance and execution in our members’ retail stores to drive new product launches and core-range compliance.”
The company is also set to send WhatsApp updates to wholesaler members via a new closed group. While other buying groups have free member WhatsApp groups, Sugro has chosen to launch a paid-for channel to benefit from ProConnect’s B2B-tailored functionality, greater security and professional tools, including message scheduling and audience segmentation. One of the biggest benefits of using a paid-for channel rather than a free solution is that it’s a one-way WhatsApp messaging environment – meaning there’s no need to monitor the channel or change current methods of member feedback. All ProConnect WhatsApp channels are managed from a dashboard that’s accessible by login on all desktop and handheld devices, allowing multiple Sugro employees to use and send messages to members on their new channel.
“We see this use of WhatsApp as a smart way of enhancing our member communications and are excited to get our new channel live,” says Petitt. “We will be using this to send all Sugro members updates on key suppliers, NPDs, incentives, prize draws and more, providing them with everything they need to know in a digestible format in WhatsApp, where most communications now happen.
“The speed that messages are read is also a big draw for us, with WhatsApp achieving much higher open rates – in a much quicker time – than alternatives such as email and SMS.”
