Fewer shoppers using c-stores, says Shoppercentric

Woman shopping

Shoppers are turning their backs on c-stores in favour of supermarkets and discounters, according to a new survey.

The fourth annual Shopper Stock Take Index, from shopper research agency Shoppercentric, revealed that the number of shoppers who visited a c-store in the last month fell from 49% last year to 45% in 2019. The figures are based on interviews with over 1,000 consumers.

Meanwhile the number who shopped in a supermarket increased from 83% to 85% year-on-year, while those who visited a discounter shot up from over half (57%) to almost two-thirds (66%).

The average grocery shopper now visits four different retailers per month. Surprisingly, the online channel saw a decrease from 30% to 27% after two years of growth.

Further findings implied that it was a desire for quality rather than low prices that was behind the shift in shopping habits. When asked what was ‘critically important’ to them from a retailer, good quality fresh produce came first, with 55% of shoppers expecting it.

However only 40% of shoppers said having the cheapest prices was crucial, putting this fourth on the list behind competitive prices (52%) and being treated with respect (45%).

The survey also revealed a marked generational split, with 18 to 24-year-olds shunning staff in favour of smartphones. These younger shoppers use mobiles far more when shopping (53% compared to 38% of the total sample) and are also much less likely to speak to staff (17% compared to 26%). However, they are also far more likely to access promotions via their smartphones (32% vs 19%).

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This publication contains images and information relating to tobacco products. Please do not view if you are under the age of 18 years old.

This website contains images and information relating to tobacco products. Please do not view if you are under 18 years of age.

This website contains images and information relating to tobacco products. Please do not view if you are under 18 years of age.

This publication contains images and information relating to tobacco products. Please do not view if you are under the age of 18 years old.