Collect+ recorded a 28.2% increase in parcels processed this year compared to the same time period during Black Friday 2023.
There was a 30.1% increase in click and collect services within this period, according to the in-store parcel service from PayPoint.
However, it also recorded a spike in parcel returns, with over 1.6 million processed over the Black Friday period (29 November – 08 December). This marks a 2.6% YOY increase, and a 31.3% increase when compared to a usual non-sales time period from last month (29 October – 08 November).
Nick Williams, Director of Parcel Services at PayPoint, said: “Black Friday is one of the busiest times for our retailers, and with the ever-growing dependence on online shopping, retailers offering parcel services experience a significant annual surge. As the cost-of-living crisis prevails, consumers continue to rely on discount periods to spread the cost of Christmas, and this year seems to be more popular than before with a 30.1% increase in click and collect services.
“It remains the responsibility of our retailers to meet the demand for a convenient, reliable and safe place to have parcels delivered, taking the worry away of not being home when deliveries arrive. This bustling period promises retailers a flurry of customers using in-store parcel services, presenting them with an excellent opportunity to maximise impulse sales and welcome new customers instore.”
The data comes from Collect+, the largest carrier agnostic parcel network in the UK of over 13,500 local stores, working with leading brands like Amazon, eBay, Yodel, DPD, DHL, Royal Mail and Parcel2Go.
