Post Office and Western Union have revealed that their partnership has now gone live in more than 2,600 post offices.
At the end of the rollout, the in-branch service will drive footfall to 4,000 post offices, while doubling Western Union’s UK retail network. Previously, Western Union customers could only use the Post Office website for money transfer services.
Nick Read, Post Office Chief Executive, said: “I am delighted that Western Union services are rolling out across our network, allowing customers to choose whether they want to use the money transfer service face-to-face or prefer to continue doing so via our website.
Postmasters are knowledgeable, reliable and can provide the assurance that a transaction has gone through successfully, with a printed receipt which many of our customers still value. Furthermore, this expanded partnership helps drive footfall into over 2,600 locations today and in the near future to a further 1,400 branches, providing postmasters with increased remuneration opportunities.”
Devin McGranahan, Western Union President and Chief Executive, added: “This is a collaboration that will allow thousands of consumers in the United Kingdom to connect seamlessly to families and loved ones, wherever they may be, and to the global economy, through one of the world’s largest financial networks.
“At Western Union we work tirelessly to deliver on our purpose: offer the world’s aspiring populations accessible financial services. At the same time, while we improve access, we continue to invest in offering our customers in the UK, and globally, a true omni-channel experience, across both our retail and digital channels. Our customers need and demand flexibility and trust. We strive to give them both.”
