PayPoint has launched its annual survey that provides its retailer partners with the opportunity to give direct feedback to the company on overall customer experience and satisfaction, as well as suggestions on how to evolve its operations.
Independently conducted by Savanta, the survey takes approximately 15 minutes to complete and also gives retailers the chance to win one of 30 £100 Love2Shop vouchers for taking part. It is open from 20 May to 28 June. This year’s survey also includes new questions, to further gauge and improve the ways PayPoint should proactively engage with retailers in order to support them with their day-to-day operations.
Ben Ford, PayPoint’s Customer Experience Director, said: “Just as it does every year, the launch of our 2024 retailer survey marks PayPoint’s ongoing commitment to acting on the direct feedback and insights garnered from retailer partners throughout the UK.
“While we source and collate feedback from retailer partners on an ongoing basis via our relationship managers, the survey acts as a key moment in time for businesses to tell us what we’re doing well, what they would like to see more of and make a real contribution to the tangible evolution of our business. With this in mind I would strongly encourage all retailers to participate and look forward to reviewing the results once its completed.”
