PayPoint has formed a new partnership with Switchee, a data and insights company, which will allow households to use their cash and energy credit vouchers to top up their energy credit in PayPoint stores.
Switchee devices measure the environmental conditions inside residents’ homes and housing providers can directly view this through a platform of insights.
The partnership will streamline the process of providing support to households who have been identified as being at risk of fuel poverty.
Firstly, the households who are severely underheating their homes will be automatically flagged to housing providers, who can then send personalised messages to their Switchee devices. Housing providers can then deliver fuel poverty energy vouchers directly to the Switchee device meaning that households can receive the support they need without any barriers such as having to respond to a phone call or email.
This has proven to be effective as Switchee have received an 87% response rate out of the 300 households contacted so far.
Victoria Lynch, Head of Sector & Partnerships at PayPoint, said: “Through this partnership, PayPoint is proud to be helping Switchee support vulnerable households through the ongoing cost-of-living crisis.”
Tom Robins, Switchee Chief Executive, added: “Through our partnership with PayPoint and our direct to resident communications, we are able to cut through barriers presented by traditional communication methodologies, delivering assistance quickly to those who need it the most.
“I look forward to seeing more of these campaigns be deployed across the country as we continue to improve the quality of life for people living in rented homes.”
