PayPoint’s first cross-industry retailer forum took place in Birmingham last Thursday, bringing together independent retailers from across the country to discuss current and future opportunities and challenges in the sector.
The forum is part of a programme announced earlier this year by Dominic Taylor, CEO of PayPoint, to engage more actively with retailers in the wake of the commission cap row.
Retailers were put forward by key trade organisations, including the ACS, NFRN and SGF.
A range of topics were covered, from banking charges, the explosion of click and collect services and the rollout of smart meters within the UK. The forum was also given a sneak peek at PayPoint’s third generation terminal which will be launching next year.
Steve O’Neill, Group Marketing Director for PayPoint, commented: “We’re incredibly pleased that our first retailer forum was so positively received by all of the retailers who took part. I would like to thank them personally for their energy and honesty and also the ACS, NFRN and SGF who have worked with us to make the forum happen. It’s important for us to listen, understand and communicate better with all of our retailers and we’re looking forward to keeping the conversation going over the coming months”
One Stop retailer Dee Sedani commented: “It’s great that PayPoint has started these forums – independent retailers have a lot of ideas to offer and we’re keen to develop a strong, two-way relationship with them. It was a productive use of my time and I’m keen to see how we can continue to work closely with PayPoint in the future.”
