One Stop is doubling its home delivery range with more than 2,500 products now available online.
The symbol group recently started using Deliverect software to offer home delivery customers an increased product range, reduced delivery times, and improved service. The software also allows One Stop to update its stock availability on its delivery partners’ platforms at a greater speed, and with all of their online orders picked in-store, this is a key tool to further improve order accuracy. The increased range will initially be rolled out to 600 company-owned stores that offer home delivery.
Tim Josephs, Head of Online for One Stop, said: “Deliverect will give stores a simplified process to manage multiple delivery partner services within their store. It allows us to manage more tasks centrally, helping to save time for our store colleagues and franchisees while improving the service we offer customers. Order picking will become more efficient, menu availability can be managed more effectively, and we can generate menus all in one place. Deliverect will also give us greater insight into each store, allowing us to continually improve our offer and individual store performance.”
One Stop has also recently installed self-service checkouts in 58 of their company-owned stores, with another 80 shops planned for early 2023, including some franchise stores.
During the initial self-service trial, One Stop has seen reduced queuing times and improved customer satisfaction. The trial continues to offer customers a choice of how they would like to pay when shopping in-store, with store staff always available to help.
