The NFRN is urging retailers with a PayPoint terminal to ask their customers whether they have received the Energy Support Scheme vouchers and encourage them to cash them in before the 90-day deadline.
All households in England, Scotland and Wales should have begun to receive the first £400 instalment of the government’s Energy Bill Support Scheme from 1 October.
For customers who have a prepayment meter, which requires topping up via a key or card in a local newsagent or Post Office, the help with energy bills comes in the form of a credit voucher sent out by suppliers each month.
However, by the end of October, PayPoint revealed that only half of those eligible had redeemed the first vouchers.
The NFRN’s National Vice-President Muntazir Dipoti said: “As a federation, we work closely with PayPoint. I urge all Fed members who have a PayPoint terminal to ask their customers whether they have received the vouchers and encourage them to cash them in before the 90-day deadline.
“Because of the warmer weather we’ve had, or because they are saving them until nearer Christmas, some people may be hanging on to their vouchers. But it is important that they are aware that the vouchers expire after 90 days, so they must use them or lose them.”
