Logisitics firm, InPost Group, has launched Send – a delivery service that enables consumers to post parcels without needing a label, whilst offering complete visibility through real-time tracking.
Consumers can use send to post parcels from one InPost Locker to another, an out-of-home (OOH) point such as a Pick Up and Drop Off (PUDO) location, or directly to their chosen home address. Accessible through the InPost app, Send has a transparent pricing framework and can process small, medium and large parcels up to 15kg.
The launch follows InPost’s commitment to invest £600m in its UK operations by 2029, following its exponential growth in the UK where it delivered 93.2 million parcels in 2024, double the volume from 2023. As part of its strategic growth, InPost has firmly positioned itself as a full-service logistics provider in the UK, expanding beyond locker solutions to OOH and direct-to-door options.
The strategic acquisition of Menzies Distribution in October 2024 gave InPost full control over its entire logistics process – covering first mile, middle mile, and last mile – seamlessly connecting to its network of OOH points across the UK. This move built on InPost’s investment in 2023 to leverage Menzies’ logistics expertise. In addition, the partnership with Yodel in October 2024 – for to-door deliveries from lockers, where Yodel handles parcels through the InPost ‘locker-to-door’ service – enhances InPost’s offering to e-commerce retailers and further reinforces InPost’s leadership in the parcel delivery market.
The group claims that Send comes at a critical time in the industry as traditional postal services face repeated criticism for poor service and delivery performance, leading to rising demands for modernisation and efficiency.
Neil Kuschel, CEO of InPost UK, said: “Send marks a pivotal moment for both InPost and the wider UK postal market, bringing the parcel experience up to date with consumers’ lifestyles. We are proud to introduce this new service that directly meets those needs and drives increased competition in the industry.”
