Retailers hosting InPost lockers can expect more shoppers through the door thanks to the firm offering a “game-changing” new Collect service.
Collect will allow e-commerce retailers to offer delivery to any of over 8,000 InPost Lockers directly at checkout, providing customers with flexible delivery options and helping to avoid online basket abandonment.
This is expected to grow online orders, and increase the number of customers coming to convenience stores to collect their parcels.
Figures show that up to 77% of orders are left incomplete, with 50% of shoppers abandoning their baskets due to deliveries being too expensive [Statista 2024, Retail e-commerce sales as share of retail trade in selected European countries from 2014 to 2022], and more than half of consumers have had issues with a doorstep delivery in the past [Retail Economics , 2024]. Increasingly consumers are looking at out-of-home delivery and with 73% of GenZ and millennial shoppers preferring lockers to parcel shops [ibid], lockers are the future.
More than half of UK consumers have already used delivery lockers for online purchases, and this rises to 71% for Gen Zs and 68% for Millennials [ibid]. These are key audiences to attract, with most locker lovers likely to be high earners with 31% having an income over £50k and 39% shopping online once a week or more [ibid]. By consolidating shipments and minimising the need for multiple delivery attempts, lockers also align with growing consumer preference for sustainable deliveries and the vast majority (84.2%) of shoppers believe lockers present a greener solution [ibid].
The new Collect service addresses all these issues head-on by offering shoppers the option to have their parcel delivered straight to an InPost Locker – a quick, cheap and convenient form of out-of-home delivery.
Neil Kuschel, InPost UK CEO, said: “Our Collect service offers everything shoppers want when it comes to delivery – convenience, affordability and speed. The ability to choose an InPost Locker at checkout is revolutionising the way we receive parcels in the UK, allowing consumers to get their stuff at a time and place that suits them, and at price that won’t put them off. In a world where parcel theft is on the up, and people are fed up with missed deliveries to their home, our new Collect service provides retailers with a great solution that will increase their shopper appeal, and their sales.”
InPost claims to have the largest locker network in the UK, with an impressive 8,000 parcel lockers nationwide, 31% of customers are just a seven-minute walk from an InPost location, and that rises to 62% in key cities, London, Birmingham and Manchester [InPost]. The lockers are available 24/7 meaning customers can pick up or send a parcel every day at any time, providing the ultimate convenience. Collections are easy, with a simple QR scannable code and with the InPost app, customers can track parcels with ease through their phone and check locker capacity in the area.
