Kilmarnock Best-One retailer Imran Akhtar is creating a new hub store in Hurlford focused solely on home delivery after hitting £1m in sales through Snappy Shopper.
Imran started offering the app to his customers in January last year and sales via the platform have since soared, and as a result he started to offer Snappy Shopper to customers at his second store, Premier Cairnhill.
The new retail hub will enable Imran to meet surging customer demand for online ordering, as more and more of his customers opt for the convenience of home delivery. He is investing £40k in the new store and predicts the move will result in 25% incremental growth.
The store is processing on average 730 online transactions per week and is increasing customer loyalty with 90% repeat customers ordering through Snappy Shopper.
Imran said: “The new hub will allow me to provide 100% availability to my customers on the platform with a dedicated delivery fleet and staff packing the orders. Joining Snappy Shopper has future-proofed my business, so my store can reach a whole new customer base who shop online”.
Dael Links, Head of B2B Marketing at Snappy Shopper, added: “Imran is a great example of a retailer who has embraced the opportunity of home delivery, offering an outstanding service and growing his business in the process. This new store is a testament to his continued success on the Snappy Shopper platform.”
